Anti Bullying & Harassment Policy

Policy Statement

At Gotoco, we are committed to providing a safe, respectful, and inclusive learning and working environment for all our learners, trainers, staff, and partners. We have a zero-tolerance approach to bullying, harassment, or any form of discrimination, regardless of when and where it might occur during the period of engagement with us. 

Definition of Bullying

Bullying is defined as any repeated, unwanted, and harmful behaviour that targets an individual or group based on their perceived or actual attributes, such as race, ethnicity, gender, age, religion, sexual orientation, disability, or any other protected characteristic. Bullying can take the form of physical, verbal, or psychological abuse, including but not limited to threats, ridicule, insults, exclusion, or spreading harmful rumours.


This policy applies to all learners, trainers, staff, volunteers, and partners associated with our organisation, including those participating in overseas internship placements. The policy covers both in-person and online interactions, including communication through social media, email, and other digital platforms. This policy applied regardless of when and where bullying might occur during the period of engagement with us. 


  • Management: The management team is responsible for implementing, maintaining, and reviewing the Anti-Bullying Policy. This includes providing training and resources for staff and learners to understand and address bullying effectively. Any incident will be reported to management who will provide close monitoring and appropriate response guidance to our coordination teams.

  • Trainers and Staff: All trainers and staff are responsible for upholding the principles of this policy. They should model respectful behaviour, address any bullying incidents they witness or become aware of, and report incidents to the management.

  • Learners: Learners are encouraged to treat others with respect and report any bullying incidents they experience or witness, either directly to staff or through the designated reporting channels.

  • Partners and Host Organisations: Partner organisations, including overseas internship hosts, are expected to adhere to this policy and ensure that the learning environment is free from bullying.

Reporting and Investigation

  • Reporting: Anyone who experiences or witnesses bullying is encouraged to report the incident as soon as possible, either directly to a staff member, trainer, or the designated management.

  • Investigation: All reports will be treated with sensitivity and confidentiality. An impartial investigation will be conducted promptly, which may include interviews, document review, or other appropriate measures.

  • Outcome: If bullying is confirmed, appropriate corrective actions will be taken, which may range from verbal or written warnings, loss of privileges, suspension, or termination of participation in the programme.

Protection from Retaliation

Retaliation against individuals who report bullying incidents or participate in the investigation process is strictly prohibited. Any retaliation will be treated as a separate violation and may result in further disciplinary action.


This policy will be reviewed regularly to ensure its effectiveness and compliance with local laws, international standards, and best practices in combating bullying.

We encourage everyone to actively participate in creating a respectful and inclusive learning environment for all.

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