Contacting us? Can I call you? How do I submit a ticket.

Can I call you?

Once you have a confirmed offer and are preparing to depart we will give you an emergency contact number - this lets you connect to Gotoco's senior management. This is intended as an emergency contact only - so general queries aren't dealt with by this number.

Once on a programme, you will be given a dedicated coordinator to whom you can speak about things that relate to your time on the programme. This is usually via WhatsApp (or Wechat in China!)

Before your offer is confirmed, or after you return home, we take all enquiries by email only.

We aim to answer everything in this FAQ area.

Once you''ve read through the FAQ, if you haven't found an answer then please submit a ticket! To do so, please just go to this page:

Why can't I call you?

Our communications policy is to manage all general enquiries by email, this is because we need to keep records of everything and ration our team resources well in a bid to continue being able to offer free, funded placements. This is an extremely popular programme, so we get a very large number of enquiries, so it is important for us to uphold our policy of answering all enquiries by email.

If you have specific questions, please send them over. We may then log your question and share it as a FAQ on our website, in order to help other enquirers too.

​We are happy to have calls during programmes for any urgent issues, and once you are confirmed into a programme then you usually join a WhatsApp group with our coordinators which also helps with general pre-departure chats.

As we approach our project season, we will also have webinars open every week - you can sign up for these through our website, or email us to find out the schedule.

Still need help? Contact Us Contact Us